Welcome to Generator Vault! Below are answers to some of the most common questions our customers have.
Frequently Asked Questions
About
Who is Generator Vault?
Generator Vault is operated by Aquarian Enterprises LLC. We specialize in providing reliable power solutions by working with a network of trusted U.S.-based suppliers and manufacturers to deliver high-quality generators directly to our customers.
What does Generator Vault do?
We connect customers with high-quality generators and power equipment sourced from reputable suppliers across the United States. Our goal is to provide reliable backup power solutions for homes, businesses, and emergency situations.
Where are you located?
Generator Vault is operated by Aquarian Enterprises LLC. While we work remotely, we partner with supplier warehouses across the United States to ensure fast and reliable product delivery.
Are you a manufacturer?
No, Generator Vault is not a manufacturer. We work with trusted manufacturers and authorized distributors to provide a wide selection of generators and related equipment.
Ordering & Payment
Can I cancel or change my order?
Orders are processed quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us immediately and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additional payment options may be available at checkout.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE shipping within the contiguous United States on all orders.
In some cases, shipping costs may be higher than standard rates due to remote locations, oversized items, or carrier surcharges. If this occurs, we will contact you before processing the order to discuss any additional shipping fees. You will have the option to approve the charges or cancel your order for a full refund.
How long does shipping take?
Most orders are processed within 1–2 business days. Delivery times typically range from 3–10 business days depending on your location.
Do you ship internationally?
At this time, we primarily ship within the United States. Please contact us for special shipping requests.
Products
Are your generators new and authentic?
Absolutely. All of our products are brand new, authentic, and sourced directly from trusted manufacturers and authorized suppliers.
How do I choose the right generator?
Choosing the right generator depends on your power needs, usage, and environment. Our Power Solutions Experts are happy to help guide you—just reach out!
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Please refer to our Returns and Refund Policy for more details.
What happens if I need a return?
If you need to initiate a return, please contact our customer service team within 30 days of receiving your order. We'll provide instructions for returning the item. Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy. Please check our Returns and Refund Policy for more information.
Contact & Support
How can I contact you?
You can reach us through the following channels:
Phone: +1-904-206-8588 (Mon–Fri, 9am–5pm EST)
Email: sales@generatorvault.com
Live Chat: Available during business hours
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to contact us. Our team is always happy to help!