We offer free shipping to the lower 48 USA for all products, unless otherwise specified on the product page.

Our aim is to make the ordering process as straightforward as possible. Shipping times can range from 1-3 business days, while delivery times may vary from 3-10 business days, depending on product availability.

The delivery time, shipping information, and brand policies regarding shipping are provided here.

We recommend that you review this guide to gain a clear understanding of the ordering process and what to anticipate after placing your order with us.

Order Confirmation:

• Once you place an order with us, you'll receive an email confirmation confirming your order. This means that we have received your payment through your credit card and are getting your order ready for shipping.
• Upon receiving your order, we promptly contact our warehouse to verify the availability of the product and ensure that it is ready for immediate shipment.
• If the item you ordered is out of stock or on backorder, we will send you an email to inform you.
• Once we confirm that the item(s) you ordered is available for immediate shipment, we will process the charges and send your order for shipping.

Order Shipment:

• If your order is in stock and your credit card is approved by our fraud guarantee department, the product you ordered will be shipped within 1-2 business days starting from the date of your order.
• Within 24 hours of your order placement, we will send you the tracking information to the email address you provided at checkout.
• Our shipping services include daily deliveries to the lower 48 states using UPS Ground, Fed Ex Ground, and Freight. For orders submitted before 1pm PST, we endeavor to ship most of them on the same day, although some exceptions may apply. Please note that certain part and freight orders may not ship until the following day.
• If parts orders or freight shipments are placed close to the 1pm cut off time, they may be shipped the following business day.
• The shipping costs for any unit shipped via ground to the lower 48 states are included. However, for shipping to AK and HI, additional costs may apply as they are shipped by air.
• Unfortunately, we do not provide the option of Cash On Delivery.  
• The freight company requires a phone number to schedule a delivery appointment.
• If the phone number is not provided at the time of order, there may be a delay in delivery as freight items require an appointment for delivery and will not be delivered without one.
• Furthermore, a delay in delivery may result in additional storage fees that must be paid before delivery can be made.

• Please note that import duties, taxes, and charges are not included in the item price or shipping cost for international shipments. Once the shipment reaches the destination country, the recipient may be subject to additional customs brokerage fees, import duties, and taxes which are beyond our control. We cannot offer advice or determine the exact amount of these charges as customs policies vary greatly among countries. Please be advised that we report the actual sale amount on the customs form and will not claim a lower amount upon request. It is the customer's responsibility to be aware of the legality of the products ordered in their country and to refrain from ordering items that are illegal to import. As laws differ among countries, we cannot keep track of them all. It is recommended that you check with your customs office to verify if our products can be lawfully imported into your country before placing an order.
• Before placing your order, it is your responsibility as the buyer to obtain this information. Kindly contact your local customs office for further assistance.
• To ensure timely delivery of your order and prevent any delay at customs, please consider the following:
• Please provide us with a valid phone number where you can be reached by customs upon arrival of your product. This number will be listed on the commercial invoice, enabling customs to contact you for order clearance.
• We kindly request that you do not refuse a shipment or disregard requests from carriers regarding duty and/or tax liability charges. It is important to note that carriers typically hold a shipment for up to 5 days after it arrives in your country before returning it to the sender.
• Please note that we do not provide refunds for the original shipping charges of goods that are refused for delivery at customs.
• Please be aware that any additional fees resulting from refused international shipments will be deducted from your refund.
• In the event that we are charged for taxes and duties or incur any penalties or lawsuits related to your order or shipment, we reserve the right to post the charge to your credit card.
• If, for any reason, the package is seized by customs and we do not receive it back, we will NOT be able to issue you a refund as the fate of the package is determined by local laws and regulations. In the event that we do receive the package back after it has been seized, you will still be responsible for covering the shipping charges, additional fees, and penalties incurred.

• For most products, we use UPS and FedEx as our shipping carriers, while USPS is utilized for small parts and accessories. Large products, on the other hand, are shipped via freight.
• If you have not received tracking information from us within six business days of your order confirmation, please do not hesitate to contact us at info@generatorvault.com.

Damages:

• Upon receiving your items, kindly inspect the packaging for any signs of damage.
• If any of the products are damaged upon arrival, you may file a warranty claim to request replacement parts.
• In the event that your item(s) arrive damaged, please send photos of the damage to info@generatorvault.com so that we can process an insurance claim on your behalf.

Cancellations & Refunds:

• In the event that an order is canceled, a 15% administration fee of the total order amount will be charged, regardless of whether the order has been shipped or not. This fee is to cover administrative and personnel costs.
• If your item is on backorder and you choose to accept it, we will retain your payment until the product is ready for shipping. However, if you decide to cancel the backorder before it is processed for shipping, no fee will be charged.
• For orders that have already been shipped, you (the buyer) will be responsible for covering the actual return shipping charges. Refunds will only be issued to the original credit card that was used to place the order.

Backorders:

• On occasion, a product may be out of stock at our warehouse despite the website showing availability when you place your order. In such cases, we will promptly send you an email notification, outlining the backorder status, expected time of arrival, and any substitute products available in case you prefer to receive your order sooner. 
• It's important to note that the anticipated arrival time may be subject to change due to unforeseen circumstances, such as a shipment delay at the port or the factory missing a critical part necessary to complete the manufacturing process.
• If there are any changes to the arrival time of your order, you may notify us if you wish to keep the order, substitute for a different product, or cancel altogether. 
• Once the backorder arrives, we will promptly notify you by email with an estimated ship date, and you will receive tracking information within 1-3 business days.

This section provides you with essential information on what to expect during the delivery of your item. For larger and heavier items, they will be shipped via freight LTL and delivered using a lift gate truck.

Important Information for Freight LTL Shipments

1. Once the item arrives at a city near you, the dispatcher will contact you to schedule a future delivery date and time. It's important to note that the item will not be delivered until you've confirmed this appointment.
2. It is crucial that you are present at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will provide you with available dates for scheduling your delivery appointment, which can only be scheduled from Monday through Friday. The delivery times are typically scheduled in a window of 8 am - 12 pm or 12 pm - 4 pm, but this may vary depending on the freight company.
4. Please ensure that the phone number provided at checkout is valid and able to receive calls.
5. Until the item has been delivered, please avoid screening your calls.
6. The item will be delivered via a lift gate truck by a single delivery person and will be placed at your door or the closest possible area near your door. Due to the large size of the item, it may not be possible to deliver it directly to your door.
7. Please make sure to retain all packing materials, including the pallet, in case you decide to return the item.

How to Address Damages, Exceptions or Discrepancies at the time of Product Delivery (e.g., carton packaging with rips, holes, large dents, open carton, or missing items):

• In the case of carton damage, it is important to visually inspect the contents of the unit.
• We strongly advise that you inspect the contents in the presence of the driver IMMEDIATELY upon delivery to confirm any damage. If the contents are indeed damaged, please indicate this on the carrier's paperwork and notify us immediately.
• It's important to note that if the contents cannot be inspected immediately, the carrier's paperwork must include a notation stating: "Carton damage, subject to inspection" and specifying the type of damage.
• The contents must be inspected within 48 hours of arrival, and any actual damage must be reported to the carrier.

When the carton packaging has excessive damage and the product is exposed:

• In the event of excessive damage to the carton packaging with the product being exposed, it is recommended that you refuse the shipment.
• Please sign the carrier's paperwork with the notation "Carton damaged and refused."
• Notify us immediately.

If you have any additional questions or concerns about the ordering and shipping process, please do not hesitate to contact us by email at info@generatorvault.com.

Welcome to Generatorvault.com, where we offer a wide range of generators for all your power needs. At Generatorvault.com, we are committed to providing our customers with the best prices for high-quality generators. We are so confident in our prices that we offer a low price guarantee.

What is the Low Price Guarantee?

The Low Price Guarantee means that if you find a lower price on the same generator we sell within 30 days of purchase, we will match that price. Our goal is to provide our customers with the best prices possible, and we stand behind that promise with our Low Price Guarantee.

How does the Low Price Guarantee work?

If you find a lower price on the same generator we sell within 30 days of purchase, simply contact us with the following information:

• Your order number
• The competitor's name and website
• The competitor's price, including any applicable taxes and shipping costs

Once we verify the lower price, we will match that price and issue you a refund for the difference. Please note that the Low Price Guarantee applies only to identical items sold by authorized retailers.

Why buy from Generatorvault.com?

In addition to our Low Price Guarantee, there are many reasons to buy from Generatorvault.com, including:

• Wide selection of high-quality generators
• Competitive prices
• Free shipping on all orders
• Expert customer service
• Secure checkout

Thank you for choosing Generatorvault.com for all your generator needs. If you have any questions about our Low Price Guarantee or any of our products, please contact us.

We are here to help!

The Following Brands Are Excluded:

• ZombieBox

Welcome to Generator Vault! We are thrilled that you are considering purchasing a generator from us, and we would like to take this opportunity to explain why buying from us is a great choice.

• High-Quality Generators:  At Generator Vault, we only offer the highest quality generators from reputable manufacturers. We understand that a generator is a big investment, and we want to make sure that our customers get the best value for their money. That's why we carefully select generators that are reliable, durable, and efficient.

• Competitive Pricing: We believe that everyone should have access to reliable backup power, which is why we offer our generators at competitive prices. We strive to keep our prices low without sacrificing quality or service.

• Expert Advice: Our team of experts is always available to provide advice and answer any questions you may have. Whether you're unsure which generator is right for your needs or you have questions about installation or maintenance, we're here to help.

• Excellent Customer Service: We believe that excellent customer service is just as important as the quality of the product we sell. That's why we're committed to providing our customers with the best possible experience, from the moment they first visit our website to long after they have received their generator.

• Fast Shipping: We know that when it comes to backup power, time is of the essence. That's why we offer fast shipping so that you can receive your generator as quickly as possible. We also provide tracking information so that you can follow your order every step of the way.

Thank you for considering Generator Vault for your generator needs. We are confident that you will be satisfied with your purchase and the service you receive from us. If you have any questions, please don't hesitate to reach out to us.

If you're considering making a purchase, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry. 

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval. 

Generator Vault has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

You'll usually get a decision within seconds. 

What Is The Option To Pay In Installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How It Works:

1. Add items to your cart.
2. Check out with Shop Pay.
3. Choose to pay in 4 installments.

 

Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

 

Buy now, pay later with Shop Pay

 

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*

 

FAQs about Shop Pay Installments

Are there late fees?

No, there are no late fees if you miss a scheduled payment.


What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

• A smaller payment balance on the final payment
• Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Have more questions?

• For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
• For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.